Privacy Policy

This Privacy Policy ("Policy") is published by qq333bet ("we", "us", "our", "the Platform"), the operator of the online sports betting and live casino platform accessible at qq333bet.lat. This Policy describes how qq333bet collects, uses, stores, shares, and protects the personal data of users ("you", "Player "User") who register accounts on, access, or otherwise interact with the qq333bet platform.

We are committed to handling your personal data responsibly, lawfully, and transparently. qq333bet processes personal data in accordance with applicable data protection regulations and industry-standard security practices. We do not sell your personal data to third parties, and we do not use your data for any purpose that is incompatible with the purposes disclosed in this Policy.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. By creating an account on qq333bet or by continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person. This includes information such as a name, identification number, location data, email address, phone number, financial information, and any other data that can be used to identify you directly or indirectly.
• "Processing" — any operation performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, consultation, use, disclosure, transmission, erasure, or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, qq333bet is the Data Controller with respect to the Personal Data of its registered players.
• "Data Processor" — a third-party entity that processes Personal Data on behalf of qq333bet, such as payment processors, identity verification providers, and cloud infrastructure providers.
• "Cookies" — small text files placed on your device by the qq333bet platform that store information about your session, preferences, and browsing behaviour for functional and analytical purposes.
• "KYC" (Know Your Customer) — the identity verification process through which qq333bet confirms that a Player is who they claim to be, in compliance with applicable anti-money laundering and regulatory requirements.
• "Third Party" — any natural or legal person other than you, qq333bet, or qq333bet's authorised Data Processors.

qq333bet collects Personal Data from you through various interactions with the platform. The categories of Personal Data we collect include, but may not be limited to, the following:

When you create a qq333bet account, we collect the information you provide, which includes: full legal name, date of birth, email address, mobile phone number, residential address, username and password (stored in hashed form), preferred language, and account currency (MYR).

As part of our KYC obligations, we may collect and process copies of government-issued identity documents (such as a Malaysian MyKad or international passport), proof of residential address (such as a utility bill or bank statement), and proof of payment method ownership (such as a photo of your bank card or e-wallet account screenshot).

We collect data relating to your financial transactions on qq333bet, including deposit amounts, deposit methods (e.g., Touch 'n Go eWallet, Maybank2u, DuitNow), withdrawal requests, account balances, betting history, bonus redemptions, and transaction timestamps.

We automatically collect certain technical data when you access qq333bet, including your IP address, device type and operating system, browser type and version, session duration, pages visited, referring URL, and geolocation data (country/region level).

Where you use qq333bet's responsible gambling tools, we collect data relating to your self-imposed deposit limits, session, cooling-off requests, and self-exclusion orders. This data is used solely to enforce your preferences and fulfil our responsible gambling obligations.

We retain records of communications between you and qq333bet's support team, including live chat transcripts and email correspondence, for service quality, dispute resolution, and compliance purposes.

qq333bet collects Personal Data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make deposits or withdrawals, contact customer support, or update your account settings.
• Automatically — through cookies, server logs, and other tracking technologies when you browse or interact with the qq333bet platform on any device.
• From third-party service providers — including identity verification agencies (to cross-check KYC documents), payment processors (to confirm transaction status), and fraud detection services (to identify suspicious account activity).
• From responsible gambling databases — where you have registered with an external self-exclusion programme that shares data with gambling operators, qq333bet may receive notification of your self-exclusion status.

qq333bet processes your Personal Data for the following purposes. The table below provides a structured overview of the categories of data processed and the corresponding purposes:

qq333bet does not use your Personal Data for automated individual decision-making (including profiling) that produces legal or similarly significant effects without human review, except where required for regulatory compliance purposes.

qq333bet processes Personal Data only where there is a lawful basis for doing so. The legal bases on which we rely are as follows:

• Contract performance — processing is necessary to perform the contract between you and qq333bet (i.e., to provide the qq333bet platform and services you have registered to use).
• Legal obligation — processing is necessary for qq333bet to comply with applicable legal and regulatory requirements, including KYC, anti-money laundering obligations, and responsible gambling regulations.
• Legitimate interests — processing is necessary for qq333bet's legitimate business interests, including fraud prevention, platform security, product improvement, and customer support where these interests are not overridden by your privacy rights.
• Consent — where qq333bet relies on consent as the legal basis for processing (for example, for the sending of promotional communications), you may withdraw your consent at any time by updating your notification preferences in your account settings or by contacting support.

qq333bet does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We may, however, disclose your Personal Data to the following categories of recipients in the circumstances described:

We share Personal Data with carefully selected third-party service providers who process data on our behalf under data processing agreements. These include: payment processors (such as the operators of FPX, DuitNow, and e-wallet platforms including Touch 'n Go, Boost, GrabPay, and banking partners including Maybank, CIMB, Public Bank, and Hong Leong); identity verification and KYC service providers; fraud detection and cybersecurity vendors; cloud hosting and infrastructure providers; and customer support software providers.

qq333bet may disclose Personal Data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. We will take reasonable steps to notify you of any such disclosure where permitted by law.

In the event of a merger, acquisition, or sale of all or part of qq333bet's business assets, your Personal Data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being maintained.

Where required by applicable responsible gambling regulations, qq333bet may share limited Personal Data (such as self-exclusion status) with participating responsible gambling databases or inter-operator exclusion schemes.

qq333bet retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your account, and to comply with our legal and regulatory obligations. Specific retention periods are determined as follows:

• Active account data — retained for the duration of your active qq333bet account.
• Transaction and financial records — retained for a minimum of 5 years from the date of the transaction, in accordance with anti-money laundering regulations.
• KYC and identity documents — retained for a minimum of 5 years following the closure or last activity of your account.
• Customer support communications — retained for 2 years from the date of the most recent communication, unless a longer retention period is required for dispute resolution purposes.
• Responsible gambling records — retained for the full duration of any applicable self-exclusion or cooling-off period, plus a minimum of 2 years thereafter.
• Technical and device data (server logs) — retained for up to 12 months in identifiable form, after which they may be aggregated or anonymised.

Upon the expiry of the applicable retention period, qq333bet will securely delete or anonymise your Personal Data in accordance with our internal data destruction procedures.

qq333bet uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, and gather analytics data. The categories of cookies used by qq333bet are described below:

• Essential Cookies — required for the core functionality of qq333bet, including session management, authentication, and security features. These cannot be disabled without affecting your ability to use the platform.
• Functional Cookies — used to remember your preferences, such as language settings, display preferences, and your last visited section of the platform. These enhance your user experience but are not strictly necessary.
• Analytics Cookies — used to collect aggregated data about how players interact with qq333bet, including pages visited, features used, and session duration. This data helps us improve the platform. Analytics data is anonymised or pseudonymised where possible.
• Security Cookies — used for fraud detection, bot identification, and protecting the integrity of the qq333bet platform and its users.

You may control cookie settings through your browser preferences. Note that disabling essential cookies may impair the functionality of qq333bet. qq333bet does not currently use third-party advertising cookies or cross-site tracking cookies for commercial advertising purposes.

qq333bet implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes the following measures:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the qq333bet servers;
• Encryption at rest for sensitive Personal Data stored on qq333bet's servers;
• Two-factor authentication (2FA) available for all player accounts to prevent unauthorised access;
• Role-based access controls ensuring that qq333bet staff can only access Personal Data that is necessary for their specific job functions;
• Real-time fraud and anomaly detection systems monitoring for suspicious account activity;
• Regular security audits and penetration testing conducted by independent security professionals;
• Secure data destruction procedures for Personal Data that has reached the end of its retention period.

While qq333bet takes every reasonable precaution to protect your Personal Data, no system is entirely immune to security threats. In the event of a data breach that is likely to result in a high risk to your rights, qq333bet will notify affected players without undue delay in accordance with applicable data breach notification obligations.

As a qq333bet player, you have the following rights with respect to your Personal Data held by qq333bet. To exercise any of these rights, please contact our support team via email at [email protected] with the subject line "Data Rights Request":